Balachandra · Salesforce Developer · 4+ yrs
Mid-LevelProof of scale
About Balachandra
Balachandra is a Salesforce Developer with 5+ years of experience in Salesforce. com CRM, specializing in Apex programming and Lightning Web Components.
4+ years of commercial experience in
Skills(15)
Why hire Balachandra?
Successfully implemented Einstein Bot solutions to automate customer interactions.
Developed robust Apex Classes, Triggers, and Test classes to meet diverse business requirements.
Engineered and deployed flows and process builders for significant business process automation.
Integrated Conga CLM and CPQ functionalities into Salesforce for effective agreement management.
Developed custom Nasdaq NDA portal solutions + Conga CLM/CPQ integration for financial-services client with custom labels + translations using Apex + Flows + Process Builder + Visualforce
Developed NDA portal page UIs using Lightning Design System + Lightning App Builder + Lightning Web Components + HTML + JavaScript + Salesforce automation/workflows
Implemented Einstein Bot for streamlined customer interactions + chat transfer to agents with Omnichannel transcripts using LWC + Lightning App Builder + Flows + Einstein Bot
Project highlights(3)
NDA Portal Development – Software Engineer
Overview: This project focused on building an NDA portal page with custom labels and automation using Salesforce Lightning components and workflows. Responsibilities: Developed user interfaces using Lightning Design System, Lightning App Builder, and Lightning Web Components. Created visual workflows to enhance user experience with multiple screens in Lightning. Developed Visualforce pages for creating templates and validating fields across different objects. Implemented custom labels and translation for the NDA portal page. Developed flows and process builders to automate task closure. Created Apex Test classes for complex Apex logic and optimized code using best practices.
Key outcomes:
Developed interactive Lightning Web Components for the NDA portal
Automated workflows for task closure using Flows and Process Builder
Created custom labels and translations for the NDA portal page
Einstein Bot Implementation – Software Associate
Overview: This project involved implementing an Einstein Bot solution to streamline customer interactions and chat transfers within Salesforce. Responsibilities: Worked with Lightning Design System, Lightning App Builder, and Lightning components for UI development. Created visual workflows to manage multiple screens in Lightning. Developed Queue attribute records using custom and standard objects. Implemented chat transfer functionality from the Bot to agents. Developed Omnichannel chat transcripts using Queue attribute records.
Key outcomes:
Successfully implemented Einstein Bot for automated chat transfers
Developed Omnichannel chat transcripts to support bot functionality
Created custom queue attributes to manage chat routing
Einstein bot Implementation – Software Associate
Einstein Bot Implementation — streamlined customer interactions + chat transfer to agents with Omnichannel transcripts using LWC + Lightning App Builder + Flows + Einstein Bot.
Key outcomes:
Successfully implemented Einstein Bot for automated chat transfers
Developed Omnichannel chat transcripts to support bot functionality
Created custom queue attributes to manage chat routing
Industry experience
FinTech
Reported in resumeSaaS / B2B
2 projects- •NDA Portal Development— Software EngineerLightning Web Components · Lightning Design System · Apex · Visualforce +2
- •Einstein Bot Implementation— Software AssociateEinstein Bot · Lightning Web Components · Lightning Design System · Apex
At a Glance
Single contract. No agency markup confusion.
Typically responds within 4 business hours.
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Balachandra
Salesforces Developer