Gurunath  ·  ServiceNow Developer  ·  4+ yrs

Mid-Level
4+ years experienceremote
Available within 48 hrs

Built for

CotyRoyal North Shore Hospital

About Gurunath

Gurunath is a ServiceNow Developer with 4+ years of experience in designing, configuring, and deploying ITSM solutions. He has a strong background in JavaScript and REST integrations, demonstrating expertise in the full software development lifecycle.

4+ years of commercial experience in

HealthTech

Skills(3)

ServiceNowJavaScriptREST

Why hire Gurunath?

Production deploy authorityGreenfield architect experienceOn-call experience

Implemented core ITSM modules from scratch, enhancing operational efficiency.

Deployed customizations to Stage/QA/Production instances, ensuring seamless transitions.

Automated incident processes using business rules, improving response times.

Integrated ServiceNow with third-party tools, expanding functionality.

Provided post-production support, resolving live production issues daily.

Successfully deployed customizations to Stage/QA/Production instances using Update Sets.

Implemented core ITSM modules (Incident, Problem, Change) from scratch.

Automated incident processes and streamlined approvals using business rules, UI policies, and inbound email actions.

Project highlights(3)

Healthcare ITSM Implementation – ServiceNow Developer

Overview: This project involved the implementation of core ITSM Modules using the ServiceNow Platform. Responsibilities: Designed, developed, and implemented Incident, Problem, and Change Management modules from scratch. Developed service catalog items, record producers, and Order Guides. Implemented Access Control Lists (ACL) for various modules to provide contextual security.

ServiceNowJavaScript

Key outcomes:

  • Implemented Incident, Problem, and Change management from scratch.

  • Developed service catalog components including catalog items, record producers, and Order Guides.

ITSM Support for Coty – ServiceNow Developer

Overview: This project focused on the implementation and support of ITSM modules on the ServiceNow platform, involving full software development lifecycle activities. Responsibilities: Performed analysis, design, coding, testing, and operational support for Incident, Problem, Change, and Service Catalog.

ServiceNowJavaScript

Key outcomes:

  • Successfully deployed customizations to Stage/QA/Production instances using Update Sets.

  • Provided post-production support and resolved live production issues on a daily basis.

Royal North Shore Hospital – ServiceNowAdmin/Developer

  • This project involved ServiceNow administration and development, focusing on enhancing and supporting ITSM functions for a hospital.
  • Created new fields, tables, views, and modules to meet specific client requirements.
  • Developed and automated incident processes using business rules, UI policies, UI actions, and client scripts.
  • Configured SLAs, Email Notifications, Workflows, and handled Application Defects and New Enhancements.
  • Provided support for Incident, Problem, Change, Request items, and Catalog items.
  • Created inbound email actions for updating approval records and incidents.
ServiceNowJavaScript

Key outcomes:

  • Automated incident processes through business rules, UI policies, UI actions, and client scripts.

  • Developed new fields, tables, views, and modules based on client requirements.

  • Created inbound email actions to streamline the updating of approval records and incidents.

Industry experience

HealthTech

2 projects
  • •Healthcare ITSM Implementation— ServiceNow DeveloperServiceNow · JavaScript
  • •Royal North Shore Hospital— ServiceNowAdmin/DeveloperServiceNow · JavaScript

Ready to work with Gurunath?

Schedule an interview and onboard within 48 hours. No long hiring cycles.

At a Glance

Experience4+ years
Work moderemote
Starting from₹1.6 L/mo
Direct hirePossible
Start within48 hours
From₹1.6 L/ month

Single contract. No agency markup confusion.

Typically responds within 4 business hours.

5-day replacement guarantee
48-hour onboarding, single invoice
Direct chat — no recruiter middleman
Seniority signals
Owns production deploysGreenfield architectSystem ownerOn-call experience
VerifiedVetted by Witarist
Technical skills assessed & verified
Background & identity checked
English communication verified
Ready to onboard in 48 hours

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Gurunath

Service Developer