Riaz is a ServiceNow Developer with 5+ years of experience specializing in ITSM, HRSD, and GRC modules. He excels in integrating systems using REST API and has a strong background in JavaScript for automation and customization.
End-to-end development from requirements gathering to solution implementation.
Strong experience in integrating ServiceNow with other enterprise systems.
Module ownership and customization across ITSM, HRSD, and GRC.
Developed and implemented solutions for Incident, Problem, Change, Service Catalog, Knowledge Management, HRSD, and GRC modules.
Conducted risk assessments and developed mitigation strategies for third-party vendors.
Successfully delivered multiple templates for HR support team.
Overview: Developed and customized HR Modules (record producers, catalog items, order guides, workflows) to meet client requirements. Responsibilities: Configured HR case management, onboarding, offboarding, and other HR processes, designing and implementing HR workflows, forms, and UI pages. Developed and maintained HR-specific scripts for automation and customization.
Key outcomes:
Customized HR service delivery applications based on HR business requirements.
Successfully delivered multiple templates for HR support team.
Overview: Developed Incident, Service Level Management (SLM), and Service Catalog modules within ServiceNow. Responsibilities: Configured process flow for Incident Management based on various ticket states. Created various notifications at different stages within Incident Management to inform responsible persons.
Key outcomes:
Configured process flow for Incident Management based on various states of tickets.
Implemented validations and access controls using client scripts, business rules, UI Policies, and ACLs.
RIAZ
ServiceNow Developer